Privacy Policy — Jones Moving & Storage

At Jones Moving & Storage, we are committed to protecting the privacy and personal information of every individual who interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data. By using our website or engaging our services, you agree to the practices described in this policy.

SMS/Text Messaging Communication (SMS Updates)

a. Program Description: Jones Moving uses SMS to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.
b. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
c. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at Jones Moving.
d. Carriers are not liable for delayed or undelivered messages.
e. Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
f. If you have any questions regarding privacy, please read our privacy policy.

Information We Collect

Jones Moving & Storage collects personal information in the normal course of operating our business and providing moving and storage services to our customers. The types of information we may collect include:

Information You Provide Directly When you contact us through our website, request a quote, schedule a move, or communicate with our team, you may provide us with personal information such as your name, email address, phone number, home or business address, and details related to your move or storage needs.

Information Collected Automatically When you visit our website, certain information may be collected automatically through cookies and similar tracking technologies. This may include your IP address, browser type, device information, pages visited, time spent on our site, and referring website URLs. This information is used to improve the functionality and user experience of our website and to better understand how visitors interact with our content.

Information from Third Parties We may receive information about you from third-party sources, such as referral partners, marketing platforms, or service providers, in connection with the operation of our business and the delivery of our services.

How We Use Your Information

Jones Moving & Storage uses the personal information we collect for the following purposes:

To respond to inquiries, provide quotes, and schedule moving and storage services
To communicate with you regarding your move, storage arrangements, or any service-related matters
To process transactions and manage your account or service agreement with us
To send you relevant information about our services, promotions, or updates, where you have given us permission to do so
To improve the functionality, content, and user experience of our website
To analyze website traffic and user behavior to better understand how our online presence is performing
To comply with applicable legal obligations and protect the rights and interests of our business and our customers
To prevent fraud, unauthorized activity, and other potentially harmful or illegal actions

How We Share Your Information

Jones Moving & Storage does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service Providers We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services — including technology providers, payment processors, and marketing platforms. These providers are contractually required to handle your information securely and only for the purposes for which it was shared.

Legal Compliance We may disclose your personal information when required to do so by law, court order, or government regulation, or when we believe disclosure is necessary to protect the rights, safety, or property of Jones Moving & Storage, our customers, or the public.

Business Transfers In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our site is used. Cookies are small text files stored on your device that allow our website to recognize your browser and remember certain information about your visit.

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website. By continuing to use our website without disabling cookies, you consent to our use of cookies in accordance with this Privacy Policy.

Data Security

Jones Moving & Storage takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately so that we can take appropriate action.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide our services, to comply with our legal obligations, and to resolve any disputes that may arise. When your personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information, subject to certain legal limitations
The right to opt out of receiving marketing communications from us at any time
The right to request that we restrict the processing of your personal information in certain circumstances

To exercise any of these rights or to make an inquiry about your personal information, please contact us directly using the information provided at the end of this policy.

Children’s Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete that information from our records.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement of those websites or their content. Jones Moving & Storage is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

Changes to This Privacy Policy

Jones Moving & Storage reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes to this policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Jones Moving & Storage handles your personal information, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Effective Date: 2025

Google Rating

4.9

Based on 201 reviews

Jones Moving & Storage

4.9

Stephen Przecioski

1776520928

Max Boyle

1775598503

This is truly a family business. They were very responsive to phone calls & texts. Nothing was dented or hurt. Pricing was very fair. If I wanted to communicate over a week end, Candace Jones was available to answer my questions. BTW, we moved from to AZ to CO. I recomend Jones moving to everyone.

Janis Nader

1769263524

Jones Moving team were the best Moving experience I've had, even with all the professionals we worked with running Caring Transitions. The care they took with our items, and to bringing lunch for husband and me when we had not thought of eating with the move happening.From start to completion they made sure we and our household items were safe. They also arranged storage for a couple of days since our new home was still under renovation. Such a wonderful family and crew. Moving across country can be a trying time. We highly recommend Jones Moving & Storage.They helped make a stressful time...be not so stressful.Thank you Steve and Candice for building an amazing family and business ❤️ 🙏.Sincerely,Janis & Larry Nader

Barb Robarge

1768324749

The movers we’re efficient, friendly, and worked quickly. There was no breakage or damage. I would highly recommend them!

Austin Thomas

1766428459

These movers were awesome. They helped me with a last minute situation and showed up under 2 hours. They handled my stuff with care and were nice as well. Thanks!

Jacqui Hopkins

1765413810

Marcia Barchus

1762795052

John and Dave were terrific. They worked quickly, took great care with our belongings, and were so nice. I highly recommend Jones Moving.

Vera Bond

1760712363

Amazing service starting with the super nice and helpful Mom that booked the move to the very efficient and hard working men that completed the move smoothly and in great time! Highly Recommend!

james

1760620195

A seamless moving experience.Alex’s team worked together with a little or no conversation, focused on making sure everything was moved and wrapped safely.I would not hesitate to use Jones’s Moving in storage again.Reasonable pricing and supporting a local business were our top priorities.Thank you for the great service.

Emma Jones

1756063918

I had a move in 105 degree heat and the 2 movers I had were phenomenal. no complaints . they put my tvs on the wall , broke down and built my bed . would use again !

Grace Kelly

1753725937

I had three moves this summer and used Jones Moving for all three. They treat my stuff as if it were their own. They are professional and helpful and I would go with Jones Moving again and again! Highly recommend!

I K

1753493774

This is a great family ran company. I used them to unload a 28’ trailer full of my household good. I was able to get a last minute unload. Three guys came and made quick work of emptying the trailer. I would recommend them anyone. Alex Travis and Billy did a great job.

Gwen Kakniski

1752531684

This is an amazing moving company! Imagine my son moved his small property from his apt in Tempe! ti a storage. The movers were awesome and very respectful! I leave in Mn and my son goes to ASU! He was supposed to vacate his apt on 15 th July 2025 and move his small property to a storage since he is on summer vacation in Mn! The movers were awesome and greatly helped a college student! In case you are stuck, please use this company! They are not expensive at all! Thanks

Nicholas Cutler

1749057756

Professional and diligent. Went above and beyond.

Debbie Buckingham

1747945304

So professional and quick to pack. I struggled to find a mover in the surprise area to go all the way to South Dakota and these are the guys! Definitely hire them!!!!

Laurie OBrien

1747533838

Wonderful experience. I am also using them for monthly storage. THANK YOU JONES MOVING & STORAGE.

Jack Willis

1746210651

David and John were highly professional and very efficient!!! Not the cheapest but you absolutely pay for quality of service. No damage to furniture, communication throughout the move of where everything should be placed, and easy to work with. Would highly recommend if you are looking to make your life and move much easier!

Tee Vee

1745942675

Fantastic team! They showed up on time, were efficient and careful with my things, and very reasonable cost. I would highly recommend them!!

K B

1745426676

Thank you to John, David and Roosevelt for an excellent move of our property. We’ve moved a lot in the past, and this was one of the most efficient and quick moves we have experienced. Thank you again, highly recommend.

bob martinelli

1742596424

Local family owned and operated business. The 3 Jones brothers (our movers) were awesome and worked so hard! Couldn't believe they got all our stuff in 1 truck load. We highly recommend Jones moving And storage. We will definitely use them again for our next move.

Linda Edwards

1741809307

Alex, John and Billie were amazing movers. They were expedient and Alex did an amazing job loading the truck and was able to get everything on, including washer & dryer, a king-size and queen size bedroom sets, a grandfather clock and a baby grand piano. They arrived as expected and completed loading the truck in four hours as anticipated. Everything was handled with the utmost care. In fact, Steve, the owner, stopped by to check on how it was going and brought extra wardrobe boxes. They were affordable and accommodating. I would highly recommend them for your next move. Thank you!!! ❤️

Kristi H

1741400279

I hired another company to move our mid-size office which cancelled on us the morning of our scheduled move. As such, I scrambled to find another highly-rated moving company last minute and that's when I found Jones Moving. They were understanding and very accommodating in squeezing our move into their busy schedule the NEXT day. I highly recommend Jones Moving!

Leonard Booth

1738191092

Team was on time and packaged everything well. I have confidence that the father and son team will deliver my furniture in great shape

Taylor Dave

1737833501

Wonderful moving company! We have moved 4 times in Arizona now, will only use Jones Moving from now on! Alex, David, and John, were careful and quick with all of our things. Definitely would recommend. :)

Rudy Oldeschulte

1736351405

The moving team was on time and very efficient, without any problem at all. I highly recommend this business for your moving needs - big or small jobs are given special attention. Thank you for your help.

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