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Frequently Asked Questions — Jones Moving & Storage

Have questions about your upcoming move or storage needs? You're not alone. Below you'll find answers to some of the most common questions we receive from customers throughout Glendale, AZ and the greater Phoenix Valley. If you don't find the answer you're looking for, our team is always available to help.

General Questions

Jones Moving & Storage is based in Glendale, AZ and serves customers throughout the greater Phoenix metropolitan area, including Scottsdale, Phoenix, Mesa, Tempe, Chandler, Gilbert, Peoria, Paradise Valley, Surprise, Goodyear, Avondale, and surrounding communities. We also provide long-distance moving services for customers relocating beyond Arizona.

Yes. Jones Moving & Storage is a fully licensed and insured moving company. We carry the appropriate insurance coverage required to operate as a professional moving and storage provider in the state of Arizona.

Jones Moving & Storage has been proudly serving the Glendale, AZ community and the greater Phoenix Valley with professional moving and storage services. Contact us directly for more information about our company history and experience.

We handle a comprehensive range of moves, including residential moving, commercial moving, long-distance moving, apartment moving, and specialty moves involving pianos, hot tubs, large items, and high-value belongings. We also offer packing services, white glove moving, and storage solutions.

Booking & Scheduling

We recommend booking your move as early as possible — ideally four to six weeks in advance for local moves and six to eight weeks in advance for long-distance relocations. This allows us to secure your preferred moving date and dedicate the necessary time and resources to planning your move effectively. That said, we understand that moves are not always planned in advance, and we will do our best to accommodate shorter timelines whenever possible.

Getting a quote is easy. Simply contact us through our website, by phone, or through our online quote request form. We will ask you a series of questions about your move — including the size of your home or office, your origin and destination, any specialty items that require special handling, and your preferred move date — and provide you with a clear, no-obligation estimate.

Yes. Jones Moving & Storage provides free, no-obligation quotes for all moving and storage services. There is no cost or commitment associated with requesting a quote from our team.

Yes. We understand that plans can change, and we will do our best to accommodate rescheduling requests. Please contact us as soon as possible if you need to change your move date, as earlier notice gives us greater flexibility to accommodate your new timeline. Rescheduling policies are outlined in your service agreement.

We offer flexible scheduling options, including weekend moves, to accommodate the needs of our customers. Please contact us to discuss your preferred move date and we will do our best to accommodate your schedule. Holiday availability may vary.

Moving Day Questions

Your arrival window will be confirmed at the time of booking. Our team strives to arrive on time and will communicate with you if any unexpected delays arise on moving day. We recommend being available and prepared from the start of your confirmed arrival window.

The duration of your move depends on several factors, including the size of your home or office, the volume of items being moved, the distance between your origin and destination, the number of flights of stairs or elevator access involved, and any specialty items that require additional time and care. We will provide you with an estimated time frame during your consultation based on the specifics of your move.

Yes. We strongly recommend that you or an authorized representative be present at both your origin and destination addresses throughout the duration of your move. This ensures that our team can address any questions that arise and that your belongings are placed exactly where you want them in your new home or office.

To help your move go as smoothly as possible, we recommend the following steps before our team arrives:

  • Complete any personal packing you plan to handle yourself
  • Clearly label boxes with their contents and destination room
  • Disassemble any furniture you are handling yourself, if applicable
  • Ensure that walkways, hallways, and doorways are clear and accessible
  • Reserve elevator access and parking arrangements in advance if required by your building
  • Set aside any items you do not want moved, such as personal documents, valuables, or items you are transporting yourself
  • Have payment ready in accordance with your service agreement

Yes. Jones Moving & Storage can handle the disassembly and reassembly of furniture as part of your moving service. Please let us know during your consultation which items will require disassembly so we can plan accordingly and bring the appropriate tools.

Pricing & Payment

Moving costs are calculated based on a number of factors, including the size and volume of your move, the distance between your origin and destination, the services required — such as packing, specialty item handling, or storage — and the specific logistical demands of your property. We provide clear, itemized quotes so you understand exactly what is included in your estimate.

No. Jones Moving & Storage is committed to transparent, honest pricing. We provide clear, comprehensive quotes with no hidden fees and no surprise charges on moving day. If the scope of your move changes materially from what was discussed during your consultation, we will communicate any pricing adjustments with you before proceeding.

Accepted payment methods are communicated at the time of booking. Please contact us directly for information about available payment options for your specific move.

Deposit requirements, if applicable, are outlined in your individual service agreement. Please contact us at the time of booking for information about deposit policies for your specific move.

Packing Questions

Not necessarily. Jones Moving & Storage offers professional packing services that can handle some or all of your packing needs. If you prefer to pack yourself, that is perfectly fine as well. During your consultation, let us know how much packing assistance you need and we will tailor our services accordingly.

Our packing team uses high-quality, professional-grade packing materials, including sturdy boxes in a range of sizes, bubble wrap, packing paper, furniture pads, stretch wrap, mattress covers, and specialty packing solutions for fragile and high-value items.

Yes. Our professional packing team is experienced in the careful handling and packing of fragile items, fine china, glassware, artwork, antiques, electronics, and other high-value belongings. These items receive individual attention and specialized packing treatment to ensure they are fully protected throughout your move.

Yes. In addition to packing, Jones Moving & Storage offers unpacking services to help you get settled into your new home or office more quickly. Our team carefully removes your belongings from their boxes and places items in their designated rooms according to your direction.

Specialty Moving Questions

Yes. Jones Moving & Storage provides professional piano moving services for upright pianos, baby grands, grand pianos, and concert grands. Our piano moving specialists have the training, experience, and purpose-built equipment needed to transport your instrument safely and without damage.

Yes. We offer professional hot tub moving services for all makes and sizes of hot tubs. Our team handles every aspect of the relocation — from safe disconnection and careful maneuvering to secure transport and precise placement at your new location.

Yes. Jones Moving & Storage is equipped to handle a wide range of large, heavy, and oversized items, including gym equipment, safes, pool tables, arcade games, oversized furniture, and commercial equipment. Contact us to discuss the specific item you need moved and we will develop a plan to handle it safely.

White glove moving is a premium level of moving service designed for clients with fine furnishings, luxury items, artwork, antiques, or other high-value belongings that require an elevated standard of care. Our white glove service includes meticulous packing, careful handling, precise placement, and a heightened level of attention at every stage of your move.

Storage Questions

Yes. Jones Moving & Storage provides secure storage solutions for both short-term and long-term needs. Our storage services are available for residential and commercial customers throughout the Phoenix Valley and can be coordinated seamlessly alongside your moving services.

We offer flexible storage terms to accommodate a wide range of timelines. Whether you need storage for a few days, a few weeks, or several months, we will work with you to find a storage solution that fits your needs.

Yes. The security and condition of your stored belongings is a top priority at Jones Moving & Storage. Our storage facilities are designed to protect your items from unauthorized access and environmental conditions throughout the duration of your storage period.

Access arrangements for stored belongings are outlined in your individual storage agreement. Please contact us for specific information about accessing your items during your storage period.

Long-Distance Moving Questions

Yes. Jones Moving & Storage provides professional long-distance moving services for customers relocating beyond Arizona. We manage every detail of your out-of-state move, from careful packing and secure loading to reliable transportation and safe delivery at your new destination.

We use professional-grade packing materials, careful loading techniques, and secure strapping and bracing methods to ensure your belongings are fully protected throughout the extended transit involved in a long-distance move. The same standard of care that applies to our local moves applies equally to every long-distance relocation we undertake.

The timeline for a long-distance move depends on the distance between your origin and destination, the volume of items being moved, and any additional services such as packing or storage that are part of your relocation plan. We will provide you with an estimated delivery window during your consultation and keep you informed throughout the transit process.

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